1. Introduction

1.1 These Terms and Conditions form the agreement between Intfire and the Client.

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1.2 By accepting a quotation, instructing work or making payment the Client agrees to these Terms and Conditions.

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2. Definitions

2.1 “Intfire” means Intfire of 15 Lower Breaches Gardens, Cranfield MK43 1AH.

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“Client” means any person or organisation requesting Services.

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“Contract” means these Terms and Conditions together with any quotation.

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“Services” means fire and electrical installation, maintenance and repair work.

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“Goods” means materials supplied as part of the Services.

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“Quotation” means a written price provided by Intfire.

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3. Scope of Work

3.1 All work will be carried out as described in the quotation.

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3.2 Any change to the agreed work must be confirmed in writing and may affect price and timescales.

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4. Quotations and Acceptance

4.1 All work is subject to a written quotation.

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4.2 Quotations are valid for 30 days unless stated otherwise.

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4.3 Acceptance must be confirmed in writing including email or text message.

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4.4 No work will start until acceptance is received and any required deposit has been paid.

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4.5 The price will be as stated in the quotation and may include VAT where applicable.

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5. Payment Terms

5.1 A deposit of 25% of the quotation value may be required before work starts unless agreed otherwise.

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5.2 The remaining balance is due on completion of works unless stated on the invoice.

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5.3 Payment must be made directly to Intfire nominated bank account.

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5.4 Goods remain the property of Intfire until full payment is received.

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5.5 Late payment will incur the going statutory interest rate under the Late Payment of Commercial Debts legislation.

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5.6 If payment remains outstanding after two reminders, Intfire may charge statutory interest and reasonable recovery costs in accordance with the Late Payment of Commercial Debts (Interest) Act 1998.

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5.7 Continued non-payment may result in debt recovery action and associated costs being added to the balance owed.

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6. Cancellation

6.1 Cancellation or changes must be made in writing at least 7 working days before the start date.

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6.2 Cancellations within 7 working days may be charged up to 25% of the quotation value.

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6.3 If work has started or materials have been ordered the Client is responsible for all costs incurred.

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6.4 If Intfire attends a property and is unable to gain access a call out fee of £85 +VAT will be charged for the return visit.

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7. Liability

7.1 Intfire will carry out all work with reasonable care and skill.

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7.2 Intfire is not responsible for indirect or consequential losses including loss of profit or business.

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7.3 The Client must provide safe and suitable access to the work area.

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7.4 Intfire is not responsible for delays outside its reasonable control.

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8. Warranty

8.1 Intfire provides a 12 month workmanship warranty on labour only.

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8.2 The warranty does not cover misuse, damage or work carried out by others.

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8.3 Manufacturer warranties apply to materials where applicable.

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9. Force Majeure

9.1 Neither party will be responsible if they cannot meet obligations due to events outside their control including fire extreme weather war government action labour disputes or material or staff shortages.

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10. Disputes and Complaints

10.1 Any complaint must be made in writing within 7 days of completion.

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10.2 Intfire will review and respond within 21 working days.

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10.3 This agreement is governed by the law of England and Wales.

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10.4 If a dispute cannot be resolved it may be referred to arbitration or the courts of England and Wales.

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11. Website

11.1 The website is for information only.

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11.2 No contract or booking is formed through the website. All work is subject to quotation and acceptance.

 

You can view our full Website Terms of Use here.

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12. Governing Law

12.1 This agreement is governed by the law of England and Wales.